LEGAL

RETURNS

LAST UPDATED · JULY 2026

Coffee is a food product, so returns work differently here than for most things you buy online. What follows is what we can and cannot take back.

FRESHNESS GUARANTEE

If a bag arrives stale, damaged or wrongly roasted, tell us within 14 days and we replace it or refund it. No need to send anything back.

UNOPENED BAGS

Unopened bags in original packaging can be returned within 14 days of delivery. Return shipping is on you unless the error was ours.

OPENED BAGS

We cannot resell opened coffee, so opened bags are not returnable — but if the cup is not what the description promised, write to us anyway. We would rather hear about it.

REFUNDS

Refunds go back to the original payment method within 5 working days of us receiving the return or approving the claim.

HOW TO START

Email hello@kaffeorigin.com with your order number and a photo if something arrived damaged.